The Problem
12 years in business using only word-of-mouth. New customers dwindling — invisible online while competitors appeared on Google searches for "tailor near me."
The Solution (48 hours)
Mobile-friendly website, verified Google Business Profile, and WhatsApp Business account — all live within 48 hours of joining the pilot.
Week 1 Result
12 new customer inquiries via WhatsApp (vs. her usual 2–3). First Google 'tailor near me' hits appearing within 5 days of going live.
3-Month Impact
35 inquiries per week. 60% converting to paid orders. Revenue up 140%. Hired 2 apprentices. Running 2 machines full-time.